UK Delivery & Returns

Fast Order Dispatch

The majority of products ordered for UK delivery before 2pm are dispatched the same day. However due to stock availability, delivery and payment verification issues, same day dispatch may not always be possible.
In any case and wherever possible we will deliver your order within 2-5 working days. If we cannot ship your order within this time scale we will e-mail you with an expected delivery date.

In most circumstances we use Royal Mail, Parcel force or ATP Courier for UK deliveries. Your delivery may require a signature. We can deliver to your work another address, simply enter a convenient delivery address when placing your order online.
For orders placed over the phone, we regret we are only able to deliver to the card holders address.

Free Delivery

For orders over £75 UK standard delivery is FREE

For orders under £75 the charge is £1.99 for most items and £3.99 for heavier parcels. The cost is displayed at checkout before payment.
Express Delivery charge is £5.99. The price is quoted at checkout before payment.

Delivery Options

Standard Delivery: Parcels are dispatched  1st class or 2nd class depending upon weight and usually take 1-4 working days.
Express Delivery: Orders for Express Delivery need to be placed before 2pm. Express Delivery ensures the use of a next (working) day service, unfortunately we are unable to guarantee next working day delivery due to circumstances beyond our control, e.g. foul weather, delivery issues.  If guaranteed next day delivery is required, we urge customers to make certain by telephoning us at the time of placing their order.
Express Delivery orders placed on a Friday before 2pm are due to be delivered on the following Monday.

Christmas Delivery

We can dispatch items as usual until the last 1st class posting date using our standard service. If in doubt please select ‘Express Delivery’.
Please remember we are unable to guarantee deliveries in time for Christmas due to circumstances beyond our control,  e.g. weather, delivery issues.  If guaranteed Christmas delivery is required, we urge customers to make certain by telephoning us at the time of placing their order.

 

Easy Exchanges

There is no charge for exchange of items ordered. Simply return your unused item, with original product packaging intact, to us within 7 days & include the following information:

NAME
ORDER NUMBER
REASON FOR RETURN
EXCHANGE REQUIREMENTS

 

No Quibble Returns

Return of  Unwanted/Unused Items for Exchange or Refund.

If you have received an item as ordered but you would like to return it please send to the address below with a note of your requirements and order number. All items must be returned unworn or unused. Please ensure that goods are as supplied in the original undamaged product packaging.

Items bought during December as a Christmas present are able to be returned until the 14th January providing the goods are returned unworn or unused. If returning unused, unwanted Christmas goods, please ensure that swing tags are attached or enclosed and that goods are folded as supplied in the original packaging.

Please enclose the following details with your return:

NAME
ORDER NUMBER
REASON FOR RETURN
REQUIREMENTS (refund/exchange)

All return postage costs must be met by the customer and the goods are the responsibility of the customer until received by us, so it is advisable to use a traceable method of postage, such as a Royal Mail ‘signed for’ service.

Under Consumer Protection (Distance Selling) Regulations, you are entitled to cancel any order within a period of 7 days after delivery to you providing goods are unused and unworn. When cancelling an order, you will be responsible for the return postage.

Any item returned that is deemed used or worn will be returned to you and we shall be entitled to charge you for the return carriage costs.  In the event that we are unable to obtain payment we will hold the item(s) until full payment has been made for the return carriage.

Return of Damaged or Faulty Items on Receipt.

All items are checked by us before dispatch. It is recommended that you thoroughly inspect the goods once they are received and inform us immediately should any of the items be damaged or faulty.

All items returned to us as faulty will be checked by the manufacturer. Equipment or goods that has failed due to a manufacturing fault will be replaced or refunded.

This warranty covers defects in material and workmanship but it does not cover damage caused by misuse, abuse, neglect or failure to follow recommended use, care or maintenance instructions. Please be certain that any faults found are as a result of manufacturing defects or damage. If the returned product is found to be defective from misuse, the goods will be returned to the customer at their own expense.

Please return the item/s to us at the address below with the following information.

NAME
ORDER NUMBER
DETAILS OF THE FAULT
REQUIREMENTS (replacement/refund/repair)

For items that are found to have a manufacturing fault we will refund the cost of postage up to a limit of £12 for parcels over 5kg or £6 for all other items, please enclose a receipt for the postage with the goods. This process can take up to 28 calendar days.

Unfortunately if the fault is deemed to be caused by the customer through misuse, abuse, neglect or failure to follow the care, use or maintenance instructions then no refund or replacement will be offered and the cost of returning the item will be met by the customer. We agree to hold the item(s) until payment has been made for the return carriage.

Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, insured and carried by a reputable track-able carrier. In any event, we accept no liability for goods damaged or lost in transit during return from the customer.

Refunds for goods returned are made via the original card of payment. In accordance with regulations, this will take place within 30 days.

 

Website Errors and Omissions

We do our very best to ensure that everything is complete and accurate but sometimes mistakes in entering product details and stock levels can occur.

Returns Address:

The Outdoor Business Ltd T/A
The Walking Pole Shop
2 Compston Road
Ambleside
Cumbria
LA22 9DJ