HeadtotheHills terms and conditions please read with care.
All prices payable for the items that you order are clearly set out on the web site. All prices are inclusive of any VAT payable. All product information is included on the site and if there is anything you do not understand, or if you want more information, please contact us by e-mail or telephone.
The price of the items does not include the delivery charge, which will be charged at the rates applicable at the time you place your order. Delivery charges are displayed in the ‘Shipping’ section.
In the unlikely event that we have, in error, under-priced an item, we will not be able to supply the item at that price, if this has happened we will notify you before dispatch of the item concerned. You can be assured of our best intentions at all times.
We will normally only offer items on the web site which we hold in stock. However, it is not always possible to reflect the change in stock levels on a daily basis. Occasionally we may not be able to supply a particular item within a few days, in which case we will notify you as soon as possible. If an item is out of stock, you may wish to keep the item on backorder or you may cancel your order and a full refund will be given.
There will be no contract of any kind between you and HeadtotheHills unless and until we have processed your payment and dispatched your goods. Your order is an offer to buy from HeadtotheHills. There will be no acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and HeadtotheHills. Where items are dispatched separately, then acceptance of the order in respect of each item takes place when that item is dispatched.
Payment Methods, Security and Privacy
: HeadtotheHills accept MasterCard, Visa, Delta, Maestro/Switch and Solo. All payments are made via “Worldpay”, an established UK company which has an excellent reputation for security, reliability and professionalism amongst all UK Banks. Payment is totally secure, all of your card details will remain “safe”. We also accept ‘Paypal’.
Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act.
HeadtotheHills will not divulge any of your personal details to any third party.
Guarantees, Returns and Refunds:
If your purchase is not suitable you have the right to return it to us unused with the original packaging and manufacturers labels and swing tickets intact, within 15 days from the date you receive the goods, for a replacement or refund.
Please use registered (signed for) post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, usually a refund transaction onto the card used for purchasing. At the very latest we will refund your money within 30 days of the original purchase. Under certain circumstances we may refund the return postage, if the goods are faulty or damaged. However, in the case of incorrect ordering and undisclosed reasons for return the customer will be expected to pay the cost.
Order Confirmation, Receipts and Bills:
We will e-mail you confirming that we have received your order. You will receive an invoice/packing note with the goods when they are delivered. In the unlikely event of any mistakes in billing or receipts, these will be corrected as soon as possible.
Complaints & Faulty Goods:
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance we may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.
PLEASE NOTE: All Returned goods must be clean and free from mud and substances, to protect staff and meet health and safety laws.
Your statutory rights are not affected by any of the above.
In most circumstances we use Royal Mail or Parcelforce for all UK deliveries. When goods are in stock and we receive your order by 1pm, we will aim to dispatch your order that day. In any case and wherever possible we will deliver your order within 2-5 working days. If we cannot ship your order within this timescale we will e-mail you with an expected delivery date. www.parcelforce.com
Post and Packing Options:
- Standard Delivery (default option) - Parcels are dispatched 1st class or 2nd class /standard parcel, depending upon weight.
- Express UK (Special Delivery) - Your order will be dispatched the same day using a Special Delivery service if your order is placed before 1pm. After 1pm your order may be dispatched the same day or the following day. We always aim to honour all express orders placed after 1pm as far as we can.
If for some reason, your item (s) are out of stock we will email you.
FREE UK STANDARD DELIVERY on orders £75+
Standard Delivery = £1.99 for lighter items upto £3.99 for heavier parcels.
Express UK = Usually £5.50, price will be quoted at checkout.
What to do if your shipment is late:
E-mail us or call us on 015394 33826.
We ship to most of Europe and USA & Canada. Please see checkout for shipping.