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- Web Store Help
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•    How to order from Head to the Hills website

•    Delivery and post charges

How to Order from Head to the Hills Website

1. Find your items by using the left hand MENU, search by brand or catagory. You may als use the SEARCH BOX on the top right menu bar.

2. Once you have chosen an item, make your selection by clicking on the [buy now] blue button.  This will take you to your shopping cart.

You can continue shopping from here by using the left hand menu. You may also alter the quantity of items selected by typing in your new quantity and clicking  [update cart] .


3.  Select [checkout now] to go to checkout. 

You can go to checkout at any time by clicking the [checkout ion] top right on your screen.


4. You have the option to place your order with OR without opening an account.

If you have an account or would like to open one please enter your details.


If you do not wish to have an account simply chose [click here to order without opening an account].


5. The postage shipping default is STANDARD i.e. standard parcel royal mail or 1st class for heavy items.

If you require either Next Working Day, please select from the drop down box and once selected click [change shipping]  to update your new shipping requirement.

Orders for Next Working Day must be placed before 1pm. For any order placed after 1pm we will try our best to get your order to you.

6. Entering your address.

If you are logged in to your account with us, your address should be displayed. If this is the address you want your item sending to simply click [select address] or enter a new delivery address on the form.

If you are not logged in. Please enter your billing address on the form. Billing address is the address your credit card is registered to.

Next,  If your order is to be sent to the same address simply click [select address].

If you would like delivery to a different address, please enter a new address in the new form.


Please ensure we have a correct email and and phone number – we use these to communicate with you about your order. We do not pass on details to 3rd parties.


7. Chose payment by PAYPAL or Credit card via RBSworldpay. You will be taken to the appropriate secure site.

No payment details are handled by staff at Head to the Hills and we do not have access to any payment card details if you order is placed online.


Delivery and P&P Charges

Speedy dispatch: Most of our orders are dispatched the same day.

In most circumstances we use Royal Mail for all UK deliveries.

When goods are in stock we aim to dispatch your order that day. In any case and wherever possible we will deliver your order within 2-5 working days. If we cannot ship your order within this timescale we will e-mail you with an expected delivery date.


Post and Packing Options.

 Standard Delivery (default option) - Parcels are dispatched  by standard parcel post or 1st class parcel post  depending on weight. A signature may be required.

Guaranteed Next Day, before 1pm. - Your order must be placed with us by 1pm to qualify.


NB. Orders for next day delivery must be placed by 1pm. For orders placed after 1pm we will do our very best to dispatch the same day, but make no promises.


P and P Charges.

Free Delivery - Free standard UK delivery  for  orders over £75

Standard Delivery - £1.99 for lighter items, £3.99 for heavier parcels.

Guaranteed Next Day - Flat rate charge £5.50. 

The price for postage is always quoted at checkout before you commit to the order.


If this has not resolved your problem please contact us and we will be happy to help. 

Email us   OR   Phone 015394 33826

Useful Links

Customer Satisfaction >

Full Terms and Conditions >

Site Map >

Customer Testimonials >

Shop Online >

This site and all contents are ©2010 Head to the Hills
Email: deals@headtothehills.co.uk   Telephone: 015394 33826
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